We hope that you love your purchase from Southern Girl Apparel®. If for any reason you are not completely satisfied with your purchase, we accept returns within 14 days of the original purchase.
To make a return please email email@example.com with your name, order number, the item/s requested to be returned and the reason for the return. Merchandise must be unworn, unwashed and in its original condition with all tags attached. Items that do not meet these criteria or are non-returnable will be denied.
If there are any issues with your order when delivered be sure to email firstname.lastname@example.org within 48 hours of receiving your order so we can work with you to resolve the issue.
We recommend that all returns be sent via a traceable carrier. We are not responsible for packages not received.
Ship the return package to:
Be sure to include the packing slip/invoice in your package.
All jewelry and accessories excluding belts are final sale.
For hygienic reasons, ALL MASKS AND BANDANAS ARE FINAL SALE- no exceptions.
Original Shipping charges and Route Package Protection are non-refundable. Customer is responsible for all shipping costs and will be deducted from the refund.
We cannot accept C.O.D deliveries Once we have received your package, you will be notified via email at the email address listed on your account when the order was placed. Refund will be submitted in the form of original payment within 3 business days of receiving the goods back in our warehouse.
Sale items are final and cannot be returned or refunded.
We do not offer exchanges at this time because many of our items are unique and limited editions so if you need a different size, we recommend you purchase the size needed as soon as possible to be sure you get the correct size before they have sold through and return the item you previously purchased for a refund.
If you do not see an answer to your question above, please send us an email at email@example.com. We’d love to hear from you!